My Background

Resume & Profile

A comprehensive overview of my education, experience, and technical expertise.

About Me

Who I Am

Bisham Silwal

Bisham Silwal

I am a dedicated IT professional with a strong foundation in database administration, SQL Server management, and enterprise IT support. Currently serving at Sun Nepal Life Insurance in Kathmandu, I bring a unique combination of technical depth and business acumen developed through my dual academic background in Information Technology and Business Administration.

My journey in IT began with a passion for understanding how data drives organizational decisions. Over the years, I have developed deep expertise in designing, implementing, and maintaining robust database systems that support mission-critical insurance operations — from policy management and underwriting to claims processing and financial reporting.

Beyond database administration, I am experienced in website content management, IT infrastructure support, and cross-functional collaboration with business stakeholders. I believe in the power of clean, efficient data systems to transform how organizations operate.

Database Administrator SQL Server Performance Tuning IT Support Insurance Domain Web Content Management Kathmandu, Nepal
Academic Background

My Education

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Master of Business Administration (MBA)
Purbanchal University — Faculty of Management
Kathmandu, Nepal
Specialized in strategic management and organizational leadership. Developed expertise in business analytics, project management, and corporate strategy — bridging the gap between technical IT operations and business goals.
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Bachelor in Information Technology (BIT)
Bedfordshire University— IOST
Kathmandu, Nepal
Core focus on database systems, networking, software engineering, and programming. Built a solid technical foundation in system administration, data structures, algorithms, and enterprise software development.
Technical Expertise

Skills & Proficiency

SQL Server (SSMS) 95%
Database Administration 92%
Query Optimization 88%
Backup & Recovery 90%
Performance Tuning 87%
Website Content Management 95%
IT Support & Troubleshooting 88%
System Administration 80%
Career History

Work Experience

2021 — Present
Database Administrator | Website Content Manager | IT Support Specialist
Sun Nepal Life Insurance — Kathmandu, Nepal
  • Administer and maintain SQL Server databases supporting insurance policy management and claims processing systems
  • Design and implement backup, recovery, and high-availability strategies ensuring 99.9% database uptime
  • Optimize query performance and tune SQL Server configurations, reducing critical report generation time by up to 60%
  • Manage website content including policy information, announcements, and digital resources for customers and agents
  • Provide Tier-2 IT support for hardware, software, and network issues across the organization
  • Implement database security policies, user access controls, and audit frameworks in compliance with regulatory requirements
  • Collaborate with actuarial and underwriting teams to deliver data-driven reporting solutions
  • Coordinate with vendors and IT teams for software deployment, upgrades, and system integration projects
2019 — 2021
IT Support Specialist
Previous Organization — Kathmandu, Nepal
  • Provided end-user technical support for hardware, software, and networking issues
  • Managed Active Directory user accounts, permissions, and group policies
  • Assisted in database maintenance tasks and report generation using SQL Server
  • Maintained IT asset inventory and coordinated equipment procurement and setup
Professional Credentials

Certifications & Training

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Microsoft SQL Server Administration
Microsoft / Equivalent Training
Completed
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Database Performance Tuning
Professional Development
Completed
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IT Support & Troubleshooting
Google / Coursera
Completed
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Cybersecurity Fundamentals
Professional Development
Completed
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Business Intelligence & Reporting
Professional Development
Completed
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Insurance IT & Digital Transformation
Industry Training
Completed
Technology Stack

Tools & Technologies

SQL Server 2019/2022 SSMS T-SQL SQL Server Agent SSIS SSRS Windows Server Active Directory Microsoft 365 PowerShell Azure SQL WordPress HTML / CSS Git Backup Exec VMware Hyper-V Excel / Power BI Network Administration Remote Desktop
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